Wantirna Mall Clinic has been serving the community since 1993. A Family Friendly Practice which provides an extensive and broad range of medical and para medical services.
Services available at Wantirna Mall Clinic
- Lung function tests (Spirometry)
- Check ups
- Family Planning
- Pap smears
- Pregnancy tests
- Reproduction & sexual health
- ECG – heart check
- Counselling
- Vaccinations: Children & Travel
- Minor injuries
- IUD insertion and removal
- Implanon insertion and removal
- Stitching cuts
- Scanning & removal of moles & sunspots
- Liquid Nitrogen Cauterisation therapy for sunspots & warts
- Nutritional advice
- Industrial medical advice & consultation
- Sports medicine
- Skin checks
- Acupuncture
- Pathology
- Immunizations and Pap tests can be booked with the Practice Nurse
Appointments
The clinic runs an appointment system. Please ring 9738 0009 for an appointment. Every effort is made to accommodate your preferred time and GP. However, if you need an appointment when your preferred GP is unavailable; we strongly recommend doctors that you consult other within the practice to maintain continuity of your care, as all doctors share access of your confidential history. Emergencies will always be given priority, which may result in a delay of your scheduled appointment time.
Longer consultation times are available; please ask our receptionists if you require extra time.
If you or a family member requires an interpreter service, we can organize this for you. Please let us know when you make the appointment.
Care outside normal opening hours
The clinic provides a Locum Service (home visit) for after hours care. Ph: 132 660
For emergencies patients are advised to attend their nearest hospital or to call an ambulance.
Home and other visits
Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery.
Telephone access
Doctors in the practice may be contacted during normal opening hours. If the doctor is with a patient, a message will be taken and the call will be returned. In an emergency your call will be put through.
Receiving results of any test or procedure
Your doctor will advise when they expect results to arrive at the practice. You will then be required to make an appointment to find out your results and ask what they mean for your care. In the case of an abnormal result, surgery staff will contact you to make an appointment to return and see a doctor.
Management of your personal health information
Your medical record is a confidential document. It is the policy of the practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorized members of staff.
We abide by the 10 National Privacy Principles at:
privacy.gov.au/health/index.html
Your rights
If you have a problem we would like to hear about it. Please feel free to see your doctor, nurse or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
Office of Health Services Commissioner
Complaints & Information
30th Floor
570 Bourke St
Melbourne VIC 3000
Ph: (03) 8601 5200
Toll free: 1800 136 066
Fax: (03) 8601 5219
Email: hsc@dhs.vic.gov.au
Website: www.health.vic.gov.au/hsc/